Customer Support

Email: service@wsffhkl.com
Phone: +8675785449409
Service hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8).

We aim to respond to emails within 2 business days. Messages received outside service hours will be reviewed during the next service period. Response times may be longer around public holidays.

Help Us Find Your Order

For an existing order, please include:

• Your order number and the email address used at checkout.
• The product name and a short description of your question.
• Clear photographs, if relevant to damage, a defect, or an incorrect item.

Do not include full payment card details, passwords, or authentication codes.

Changes, Cancellations & Returns

For an address correction or cancellation, email us as soon as possible and include “Order Change” in the subject. We will try to help before dispatch. For a return, contact us within 30 calendar days after delivery to request instructions. Do not mail a return until we have confirmed its destination.

Product Questions

Tell us which accessory you are considering and what you would like to know. For a fit or setup question, include relevant details about your pot, support, or intended use. We will help clarify the product information without making assumptions about measurements or compatibility.

Official Business Information

Brand: wsffhkl™
Legal company name: Quanzhou Fanyou Trading Co., Ltd.
Owner: Chen Peiming
Business address: Room 1508, Building 12, Zhongjun Juxiang Business Center, No. 200 Puji Road, Fengze District, Quanzhou, Fujian, China

Before Sending a Parcel

Our business address is provided for company identification and correspondence. It is not automatically the correct destination for returns or exchanges. Contact service@wsffhkl.com first so we can give you the appropriate instructions.