Delivery at a Glance

Order processing: 1–3 business days.
Estimated U.S. transit: 7–15 business days after dispatch.
Estimated total: 8–18 business days.
Standard shipping: $4.99 for eligible orders below $49.
Free standard shipping: Eligible orders of $49 or more after discounts and before tax.

Business days are Monday through Friday, excluding relevant public holidays. Delivery estimates are not guaranteed arrival dates.

Destinations & Fulfillment

This policy describes standard delivery to eligible addresses in the contiguous United States. Alaska, Hawaii, U.S. territories, military addresses, and other destinations are supported only when a delivery option is offered at checkout. Our business is located in China, and shipments may travel internationally. Do not assume domestic U.S. dispatch unless your order details expressly state it.

Processing Your Order

Processing begins after payment confirmation. We normally prepare and hand orders to a carrier within 1–3 business days. Orders received outside business days begin processing on the next business day. If a stock or verification issue affects your order, we will contact you rather than silently extending the processing period.

Shipping Charges, Taxes & Customs

Shipping charges and available services appear at checkout before you pay. Applicable sales tax collected by the store is also shown there. Unless expressly identified as prepaid at checkout, destination customs duties, import taxes, or carrier clearance charges are not included and may be collected by the relevant authority or carrier.

Contact us before ordering if you need clarification about international delivery charges. We do not ask carriers to misstate item values or describe commercial orders as gifts.

Tracking & Separate Parcels

We email tracking details after dispatch. Initial tracking activity may take 2–5 business days to appear. If items ship separately, we will provide available tracking for each parcel. A split shipment will not create an additional shipping charge beyond the amount agreed at checkout.

Shipping Delays & Your Options

If we cannot dispatch within the promised processing period, we will notify you by that deadline and offer a revised shipping date or cancellation with a full refund for unshipped items. We will seek your express agreement where required. If the necessary agreement is not obtained, we will cancel and refund the affected unshipped order rather than impose an indefinite delay.

Carrier delays, weather, holidays, and customs may affect transit. If your parcel has not arrived by the end of the estimated transit period, contact us so we can investigate. An unresolved loss or non-delivery will be addressed with an appropriate replacement or refund; a tracking status alone does not automatically remove our responsibility.

Address Changes & Delivery Problems

Provide a complete address, including apartment or suite details. Contact us immediately if a correction is needed. We will try to update an unshipped order, but rerouting after dispatch may not be possible.

If a parcel is returned because of an incorrect address or failed collection, we will discuss reshipment costs or an applicable refund before taking further action. If tracking shows delivery but you cannot locate the parcel, check nearby delivery locations and contact us promptly for assistance.

Shipping Support

Email: service@wsffhkl.com
Phone: +8675785449409
Customer service hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8).
Company: Quanzhou Fanyou Trading Co., Ltd.
Owner: Chen Peiming
Business address: Room 1508, Building 12, Zhongjun Juxiang Business Center, No. 200 Puji Road, Fengze District, Quanzhou, Fujian, China