30-Day Return Requests

You may request a return within 30 calendar days after delivery. For a change-of-mind return, the item must be unused, clean, complete, and in its original condition, with its original packaging where reasonably possible. Opening packaging for reasonable inspection does not by itself remove your rights concerning defective or misdescribed goods.

How to Start a Return

1. Email service@wsffhkl.com with your order number, the item you wish to return, and the reason.
2. For damage, defects, or an incorrect item, include clear photographs if available. We may request reasonable additional information.
3. We aim to respond within 2 business days with the next steps, the return destination, and any applicable shipping instructions.
4. After authorization, send the return within 14 calendar days unless we agree to another arrangement. Keep your shipping receipt and tracking information.

Please do not send items to our business address without return instructions. Returns may need to be sent to China. We will confirm the destination before you ship.

Return Shipping Costs

Change of mind: You pay the actual return postage. International return shipping may be higher than the original delivery charge. We do not charge a restocking fee.

Our error, damage, or a confirmed defect: We cover reasonable return shipping through a prepaid method or a method agreed with you in advance. If a return is unnecessary, we may arrange a refund or replacement without asking you to send the item back.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives and contact us as soon as you notice a problem, preferably within 7 calendar days for visible delivery damage. This preferred reporting period does not reduce the 30-day return window or any longer legal rights. Keep the item and packaging while we review the issue. We will discuss an appropriate refund, replacement, or other remedy with you.

Refund Review & Timing

We normally inspect a received return within 3 business days and email you the outcome. Approved refunds are initiated to the original payment method within 5 business days after approval. Your bank or payment provider may take an additional 5–10 business days to display the credit.

For change-of-mind returns, we refund the returned item's purchase price and applicable refundable tax; the original standard shipping charge is not refunded unless required by law. For a full return caused by our error or a confirmed defect, we also refund the original standard shipping charge. For partial returns, we refund applicable charges attributable to the affected item. We do not retroactively charge shipping because a return lowers your order below the free-shipping threshold.

Items That May Not Qualify

Change-of-mind returns may be declined for products that have been used with soil or plants, altered, damaged through misuse, or returned with missing components. These exclusions do not apply to an existing defect, an incorrect item, or rights that cannot be excluded by law. If a return does not qualify, we will explain why before making further arrangements.

Cancellations & Exchanges

Contact us immediately to request cancellation before dispatch. If the order has already shipped, the return process applies. For a different product, request a return and place a separate order. If we cannot ship within the promised period, you may choose cancellation and a full refund for unshipped items. Shipping-delay refunds are initiated promptly within the legally required period, generally within 7 business days after cancellation.

Return Support

Company: Quanzhou Fanyou Trading Co., Ltd.
Owner: Chen Peiming
Business address, not an automatic return destination: Room 1508, Building 12, Zhongjun Juxiang Business Center, No. 200 Puji Road, Fengze District, Quanzhou, Fujian, China
Email: service@wsffhkl.com
Phone: +8675785449409
Customer service hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8).

This policy does not limit mandatory consumer rights.